This policy explains the categories of information SwapNow may process when you browse the site, request quotes, create transactions, or communicate with support. We limit use of that information to operating the service, protecting users, and complying with applicable obligations.
We may collect technical usage data, wallet addresses, transaction identifiers, quote selections, support messages, and provider-facing order data needed to complete a requested flow.
When a third-party provider handles a buy or sell transaction, that provider may collect additional identity, payment, device, or compliance information under its own privacy practices.
We use collected information to deliver quotes, create and monitor transactions, detect abuse, troubleshoot issues, improve the product, and respond to support requests.
We may also use operational records to investigate fraud, maintain service integrity, and meet legal or contractual duties with payment, liquidity, and transaction providers.
Information may be shared with infrastructure vendors, analytics services, and transaction providers only as needed to operate the requested service or comply with law.
We retain records for as long as reasonably necessary for security, support, audit, dispute resolution, and compliance purposes.
You can stop using the service at any time, but blockchain and provider-side transaction records may remain where needed for audit or legal reasons.
If you have a privacy request related to stored support or website data, contact the SwapNow team through the official support channels listed on the website or community profiles.